EE provides customers with the best call quality compared to the other service providers – O2, Three and Vodafone, a new report claims.
According to a latest Ofcom report on mobile phone networks’ phone call quality in both urban and rural UK areas, EE topped the list offering the best service across the whole of the UK accounting for 97 percent of successfully connecting calls, with 97.5 percent in urban areas and 93.7 percent in rural areas.
O2 stood second on the list, with 95.3 percent overall completion rate, breaking down to 87.4 percent in rural customers and 97.7 percent in urban users.
Three managed to grab the third position with 94.5 percent overall completion rate, 96 percent in urban areas and 86 percent in rural areas.
Vodafone is the last in the list with 92.6 percent overall completion rate, just 79.9 percent of calls completed successfully in rural areas and 95.3 percent in urban areas.
The research report gathered by RootMetrics on behalf of Ofcom, revealed that 78 percent of people in urban areas were satisfied with their mobile network while 67 percent were satisfied in rural parts of the UK and 70 percent in remote areas.
Commenting on the report, EE said Ofcom’s latest report reflects the company’s ongoing investment in phone calls, confirming that the mobile operator is continuously working to provide the best call experience across the UK, particularly in rural areas.
The company is investing hundreds of millions each year in expanding the reach of its network to ensure more people can make phone calls in more places, EE added.
The watchdog noted that all leading mobile operators including EE, O2, Three and Vodafone are working in collaboration with it to develop a common standard for measuring call quality across the networks.
