A Galaxy S4 has reportedly caught fire while being charged and Samsung tried to silence the user by asking him to pull the video showing the damage, but the tactics have backfired.
The battery of the Galaxy S4 didn’t explode luckily but the fire has done a lot of damage to the charging port on the phone as well as that of the cable. Because of the damage the Galaxy S4 is now useless. GhostlyRich, the unhappy Samsung customer, created a video showcasing the damage and uploaded onto YouTube.
On asking for a replacement handset, as the device was still under warranty, GhostlyRich received a letter from Samsung which asked him to remove the YouTube video as well as copies of the video from any other sites where it may have been uploaded to.
“As a condition of exchanging the phone with a similar model, *** agrees to remove his Youtube video from the following link https://www.youtube.com/watch?v=dc4duKuPrQ0 or any other link or statement relating to these matters and refrain from making other videos or statements about or relating to the matters set out herein”, reads the letter.
Further the company also tried to silence the user from disclosing the terms of the settlement by stating: “AND FOR THE SAID CONSIDERATION *** agrees that he will at all times maintain the confidentiality of this settlement and will not divulge, either directly or indirectly, in any manner whatsoever, the terms, details, facts, or related discussions about this settlement to any persons for any reason whatsoever.”
The video [below] has received more than 330,000 views and over 240 comments.
[Source: Neowin]
