Everything Everywhere (EE) introduced a queue jump option on its customer services helpline under which callers can jump the queue by paying a small fee of 50p, but just days after introduction of the service customers have started complaining about this with many claiming that the service is disgusting.
Launched as a ‘priority service’, customers who are unwilling to hold for hours can jump the queue and get through to a customer service representative quickly ahead of others who haven’t opted for this option.
Applicable to both pay-as-you-go and pay monthly subscribers, the fee – as EE puts it – is ‘a small charge’ for certain services in which EE has invested heavily in by bringing overseas call centres back to the UK and hiring more staff locally.
Customers have been voicing their anger claiming that those who don’t pay will be forced to wait longer. Long-time EE customers have said that EE is unfair on them and that all customer calls should be treated equally.
The news comes just days after Ofcom rated EE as offering the best call service in the UK.