UK mobile operator EE had fixed a massive signal outage that started from 6:30 pm on Wednesday, affecting users in a number of locations across the country. Thirteen hours after EE first reported “gremlins” affecting its systems, the network is now back up and running.
Downtime monitoring service DownDetector claimed most of the reports to have originated from London, Birmingham, Manchester, Leeds, Nottingham, Glasgow, Sheffield, Liverpool, Leicester, and Bristol.
EE network faced a technical glitch that prevented some customers from making phone calls, sending texts and using the internet since yesterday evening.
Miles, a technical support staff for the EE network, wrote in the EE community forums at 2011 GMT “We have an issue with the EE network at the moment which may be causing some problems. We’re really sorry to anyone this is affecting, and we’re working hard to resolve it as fast as we can. Myself or another member of the community team will update this thread with more info as soon as we have it.”
EE confirmed the outage and tweeted “There seems to be some Gremlins in the system – we’re aware of a network outage at the moment & working hard to fix.”
“Technical issues are causing some of our customers to experience problems with their signal. We are working hard to resolve the issue so normal service is resumed as soon as possible. We apologize for the inconvenience caused to our customers,” an EE spokesperson said in an interview with The Register.
Frustrated EE customers bombarded the firm with angry tweets lodging their displeasure at the situation. The company responded to several tweets and apologized for the inconvenience.
A few hours back, EE tweeted “Full network service has now been restored. The problem was fixed overnight. We apologise for the inconvenience caused to customers affected.” The company also advised the customers to restart their customers if they are experiencing any issues.