BT has snatched away the crown of most complained about broadband provider of the UK in the last quarter of 2013 from Everything Everywhere – the first time since Ofcom started publishing such figures in 2011.
Everything Everywhere was dubbed the worst broadband provider in the UK for five straight quarters starting Q3 2012.
According to latest stats from Ofcom for the last quarter of 2013 there were 0.32 complaints per thousand customers in case of BT, while EE came in at close second with 0.29 complaints per thousand subscribers.
“For the first time, BT generated the most complaints for broadband as a proportion of its customer base – 0.32 per 1,000 customers during Q4 2013. Complaints were primarily driven by service faults and issues with how complaints were handled”, said Ofcom in a statement.
Both BT and EE said that they are disappointed with the results considering the number of improvements they have incorporated to improve their services.
In case of pay monthly mobile complaints list, Orange garnered ace position with 0.12 complaints per thousand as compared to T-Mobile, which stood second with 0.11 complaints. O2 was the least complained about network with 0.03 complaints with Three closely following with 0.05.
Ofcom’s name and shame tactics have had a positive effect on the quality of services provided by the telecoms industry with complaint levels consistently falling since the telecom watchdog first started reporting the complaint numbers.