Apple acknowledged on Thursday existence of a bug within the iMessage system that prevents users from receiving messages when they switch from an iPhone to a smartphone of a different brand.
The company assured that it is partway through addressing the problem and pledged to rollout a fix in the next software update.
Apple said in a statement, “We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update”.
“For users still experiencing an issue, please contact AppleCare.”
iMessage lets users set up all their iDevices like iPhone, iPad and Macbook and view iMessages on all devices, while a normal message can be viewed only on a certain device.
As a result of the recently discovered bug, certain messages to users’ contacts couldn’t be delivered. The bug also prevented users from turning off iMessage and send standard texts to non-Apple devices.
Users who have switched to a different smartphone have been experiencing this problem for quite some time. Due to a server glitch, all the text messages sent from the phone numbers of former Apple device users end up in Apple Database and as they no longer have the iMessage facility, the messages do not get delivered.
A frustrated user has sued Apple over this issue seeking class-action status for the lawsuit.
The lawsuit claims that iPhone defectors are being “penalized and unable to obtain the full benefits of their wireless-service contracts”.
This lawsuit and the pent-up frustration of many other users have made the company to respond and make efforts to fix the bug.