Ofcom has revealed the best and worst performers in the mobile phone, broadband and pay TV markets – and Virgin Media has retained its crown of the least complained about network, while Everything Everywhere has been again been ranked as UK’s most complained about internet provider.
The report comprises of volumes of complaints made against the major providers of telecom and pay TV services for the first quarter of 2014.
Ofcom received most complaints about EE’s broadband services and pay-monthly mobile telephone services at 0.42 per 1000 customers and 0.12 per 1000 customers respectively.
In case of broadband services complaints against EE were mostly related to service faults, billing and issues with changing providers. In case of pay-monthly mobile services the complaints were related to complaints handling, billing and issues with changing providers.
EE was followed by BT and TalkTalk in the broadband services with 0.33 and 0.24 per 1,000 customers respectively. Sky generated just 0.09 complaints per 1000 customers while Virgin Media was the least complained about network with 0.07 complaints per 1000 customers.
TalkTalk was the most complained about network as far as landline telephone services were concerned at 0.28 complaints per 1000 customers followed by BT at 0.23 complaints per 1,000 customers in Q4 2013. Virgin Media again was the least complained about with just 0.07 per 1,000 landline customers.
“Publishing complaints data is a key part of our work to provide useful comparative information for consumers, and drive improvements in quality of service across the communications sector”, said Claudio Pollack, Director of Ofcom’s Consumer Group.
Pollack added that by highlighting the performance of each company through numbers will give valuable information to customers in deciding a provider alongside other factors such as price and availability.
