Microsoft has rolled out its Dynamics CRM software to 17 new markets in South America, the Caribbean, Asia, the Middle East, Africa and Europe, pushing global availability of the software to more than 50 markets.
With the current expansion, Dynamics CRM Online is now live in Argentina, Uruguay, Ecuador, US Virgin Islands, Indonesia, Thailand, Taiwan, Philippines, Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, South Africa, Ukraine and the United Arab Emirates.
Bob Stutz, corporate vice president of Microsoft CRM, said in a blog post that the company has also made investments to expand its data centre locations. As part of the global expansion, CRM Online is also available and running within Microsoft’s Latin America Brazil data centre.
Stutz said Dynamics CRM Online is now served from infrastructure spread across four global regions in more than 50 global markets. He said the company will do everything to bring these cloud benefits to as many businesses and countries as possible.
He also hinted that Redmond is planning for country-specific events and announcements over the next few months.
The roll out in 17 markets follows the Dynamics CRM spring wave updates announced earlier in the month of June. At that time, Stutz revealed plans of expanding the CRM Online availability to a number of markets in Q3 2014.
Microsoft is expected to face stiff competition from Salesforce.com in the new markets, despite its recent partnership with the company tying Salesforce.com’s CRM to Windows, Azure cloud platform as well as the Office suite. However, there isn’t any exact data of the total number of individual markets served by Salesforce.com in comparison to CRM Online.
