Western Digital is facing heavy criticism from its frustrated customers over the outage of its WD2Go service since last few days.
Western Digital’s WD2Go service, which powers many of the company’s cloud storage products, has been suffering from an outage since March 26, 2014. The WD MyBook World Live, WD My Cloud EX1, EX2 and EX4, are some of the affected devices which have been reportedly down, or hardly available, since the date.
Apologising for the outage, WD, in statement, said “We continue to make progress restoring connections to our My Cloud and My Book Live servers, but some users continue to experience intermittent connectivity and transfer speed issues.”
“We sincerely apologise for this inconvenience and we are working very hard to resolve these issues and resume normal service for everyone as soon as possible. We thank you for your patience.”
The first report of problems was made on the WD Community forum last week which read: “NOTICE: WD2Go.com and WDMyCloud.com users in relay mode are reporting that connections to devices are slow or unavailable. WD is actively investigating this issue and is hoping to have the problem resolved soon.”
Western Digital is yet to comment on the cause cause of the outage or expected recovery schedule.
