EE announces refund for “small” number of customers after VAT goof-up

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UK’s largest mobile provider Everything Everywhere (EE) has announced a refund in tune of £1 million to be shared among a ‘small’ number of customers following a technical glitch wherein users were wrongly charged VAT between October 2012 and October 2014.

EE revealed that customers who travelled outside of EU and used mobile internet while on roaming were wrongly charged VAT and this was because of a glitch in the billing system.

“Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe,” EE’s David Nieberg told the BBC. “This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error.”

EE said that the money wasn’t kept by them and it went directly to Revenue & Customs. According to the mobile operator, the refunds will be in tune of £2 to £80 per customer.

Customers won’t be getting cash refunds, but instead their accounts will be credited with the refund amount. According to EE, 0.5 per cent of its 28 million customers were affected by this glitch. EE discovered the mistake after a customer raised a complaint about the same.